Select dialing method for each phone
Posted:
Fri Aug 06, 2010 8:46 am
by jongpie
Can the current setup for dialing method (call back vs direct outbound) be changed so that it can be customized for each phone? With the current setup, if I select direct outbound, it always makes the call go to my iPhone, even if I select a different phone as the call back number.
Re: Select dialing method for each phone
Posted:
Fri Aug 06, 2010 8:14 pm
by Chris
I might have misunderstood what you're asking, but I believe the current approach is the only way this can work. If you select direct outbound dialing, you must dial out from your iPhone because VoiceCentral cannot initiate a call from another device.
Re: Select dialing method for each phone
Posted:
Mon Aug 09, 2010 11:09 am
by jongpie
To clarify, I use "ask every time" under the option "call back" so that I send a call to a SIP account/work number/etc. When I want to make a GV call through my iPhone, I prefer to use direct outbound. But if you have both "direct outbound" set and "ask every time" for the call back number, you cannot send calls to any number other than your iPhone. If I make a call and try to send it to my work number, it still tries to use direct outbound, which means my iPhone will be used.
Basically, I'd like to have some way to tell VC which of my 4 phone numbers is my actual iPhone number. When I make a call and get prompted to select a call back number, if I select my iPhone number, it should use direct outbound. If I select any of my other phone numbers, it should use the call back method instead.
Re: Select dialing method for each phone
Posted:
Tue Aug 17, 2010 9:49 am
by Chris
That makes perfect sense now. We have a feature request in our system to add "Direct Outbound" as an option on the call back number selection dialog per this thread:
http://riverturn.com/forums/viewtopic.php?f=4&t=148I added a link to this thread in that feature request so this request is taken into consideration when that feature is implemented.