Contact not importing at all

[danfriedlander]

My Google contacts are not importing whatsoever. They are all within the "My Contacts" folder, yet the application shows that I have no contacts after attempting to sync. Anyone else having this problem?

[derekdepriest]

This happened the first few times i accessed the app. After about the third or fourth time, i hit the 'Sync' button again and my contacts started appearing. Not sure if they changed something on the backend or not.

[sleewok]

I'm having the same problem.

* I just kept spamming "Sync" and it finally worked.

[danfriedlander]

No luck--no matter how many times I try to sync, nothing happens.

[Chris]

That's interesting that it works for some of you after tapping Sync a few times. Because of that, I have to wonder if it's timing out fetching large contact lists and then barely making it after a few tries.

Those of you having a problem, want to share the number of contacts in your My Contacts group in Google Voice?

As a temporary workaround, anyone with a very large number of contacts in My Contacts can remove the non-essentials from that group (DO NOT DELETE THE CONTACT) and try to sync again.

Let me know if this helps. We'll keep digging into it on our end.

[danfriedlander]

I have 571 contacts in the "my contacts" group. When I removed all but 10 of the contacts, syncing worked fine. It synced with 150 contacts, but no more than that.

[derekdepriest]

I have 113 in my list. The first few times it didn't sync at all. Now it syncs every time. I never removed any contacts from the list.

[Chris]

I have 571 contacts in the "my contacts" group. When I removed all but 10 of the contacts, syncing worked fine. It synced with 150 contacts, but no more than that.

After the initial successful import, VoiceCentral only retrieves changed contacts. Try adding a few (50?) at a time to the My Contacts group and then syncing afterward. VoiceCentral definitely supports more than 150 contacts.

[Chris]

Anyone unable to import contacts: are you being asked to respond to a CAPTCHA challenge (enter letters from an image) when logging in with VoiceCentral? If so, please submit the following form and then try importing your contacts:

https://www.google.com/accounts/DisplayUnlockCaptcha