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Riverturn Support • View topic - Latest update broke everything 4 me on iTouch

Latest update broke everything 4 me on iTouch

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Latest update broke everything 4 me on iTouch

Postby laservers » Wed Feb 24, 2010 11:28 pm

Worked fine yesterday but since latest update today I can't send or receive tests and contacts won't sync with this app. Google voice web app is working fine.
laservers
 
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Re: Latest update broke everything 4 me on iTouch

Postby Angusfarmer559 » Thu Feb 25, 2010 10:08 am

Latest version also broke my 3Gs. At this point I only get a white screen when starting program. Tried reinstall, no luck. Any suggestions?
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Re: Latest update broke everything 4 me on iTouch

Postby korey_sed » Thu Feb 25, 2010 10:28 am

laservers,
it looks like your database may have gotten corrupted somehow. I suggest you follow instruction on deleting the database and trying again. Follow the steps from #4 in the remove instructions on our FAQ.
http://voicecentral.riverturn.com/faq.php

Angusfarmer559,
another user reported the same issue yesterday, and the reinstall helped. In your case, I recommend you close all safari windows (even the last window), until you get a blank screen. This sort of restarts safari so it frees up all the resources. Once you have done that, then follow the remove instructions from #4 (link above).

If either of you is still having issues, please detail all the steps you performed so that we can help further.
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Re: Latest update broke everything 4 me on iTouch

Postby laservers » Thu Feb 25, 2010 11:59 am

I followed the steps from #4 to the end in the remove instructions on the FAQ http://voicecentral.riverturn.com/faq.php and now I get "Cannot open Voicecentral - too many redirects occurred"
laservers
 
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Re: Latest update broke everything 4 me on iTouch

Postby korey_sed » Thu Feb 25, 2010 2:03 pm

OK. I have found the issue and I should have an update available later this evening.

Sorry for the inconvenience.
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Re: Latest update broke everything 4 me on iTouch

Postby laservers » Thu Feb 25, 2010 2:06 pm

No problem. Glad to help with this app development. :D
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Re: Latest update broke everything 4 me on iTouch

Postby Angusfarmer559 » Thu Feb 25, 2010 7:55 pm

Removing database corrected problem. Thanks.
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Re: Latest update broke everything 4 me on iTouch

Postby laservers » Thu Feb 25, 2010 8:01 pm

Still broken for me - too many redirects
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Re: Latest update broke everything 4 me on iTouch

Postby korey_sed » Thu Feb 25, 2010 9:10 pm

OK, give it a try now. it should be fixed for you.
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Re: Latest update broke everything 4 me on iTouch

Postby laservers » Thu Feb 25, 2010 10:16 pm

Bingo! Latest contacts synced right up and texting back to normal. And I've got ads, yippee! :D

Thanks!
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