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Riverturn Support • View topic - Downloading Update

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Downloading Update

Get (or provide!) help using VoiceCentral Black Swan.
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Downloading Update

Postby mbrivewit » Wed Jan 26, 2011 9:42 pm

Hi,

Each time I start VoiceCentral Black Swan on my iPhone, I see the message that an update is downloading. I searched the forum and followed the instructions to:
1. remove the Black Swan launcher applet.
2. empty the cache, cookies, and history.
3. remove the voicecentral database.

After following the above method, I reloaded the app, and again it is trying to download an update. Can anyone be of assistance so I can close out this issue.

Thanks
mbrivewit
 
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Joined: Tue Jan 25, 2011 11:03 am
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Re: Downloading Update

Postby Chris » Thu Jan 27, 2011 5:00 pm

We'll probably need a log to see what's going on with your install. Please submit a support incident here:

http://voicecentral.riverturn.com/support.php

We'll reply with instructions for submitting the log.
Chris
 
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Joined: Tue Nov 17, 2009 10:37 am
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Re: Downloading Update

Postby mbrivewit » Thu Jan 27, 2011 7:38 pm

Hi Chris,

Thanks for the reply. After repeating the process I mentioned, the application stopped downloading an update each time I started the app. Thanks again for your help.
mbrivewit
 
Posts: 2
Joined: Tue Jan 25, 2011 11:03 am
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Re: Downloading Update

Postby Chris » Fri Jan 28, 2011 5:05 pm

I thought the reinstall would do it, so I'm glad it worked the second time. Thanks for giving it another try!
Chris
 
Posts: 386
Joined: Tue Nov 17, 2009 10:37 am
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