Error Placing Call - message

[susan1raab]

HELP!!?!?

So I load and do everything as directed. I double check everything and when I go to place a call I get a pop up on my ipadtouch that says "Error Placing Call".

Now what???

Do I need to go through that whole SIP Account installation thing as described in the tutorials section of this forum in order for this thing to work?

Your help is much appreciated.

Thanks.

[Chris]

Did you choose an actual phone number or the Google Talk option (your e-mail address) as the call back number? Support for using the Google Talk option as a call back number will be part of the next release.

[susan1raab]

Umm...I know I didn't pick a phone number so I must have chosen my e mail account by default.

If I go back in and pick a phone number will it then work?

AND can you tell me how to do that please?

Thanks

[Chris]

Simply launch VoiceCentral, select Settings, choose Call Back, and pick a number from the list. If no other numbers are listed, then you will need to add more forwarding phones to your Google Voice account. Premium Subscribers can select the Forwarding link on that screen to edit their forwarding numbers. Free users must log into the Google Voice site at https://www.google.com/voice, select Settings in the top right corner, and choose Voice settings. On the Phones tab, click Add another phone and fill out the form.

[tunnsie]

There is no such phone tab in the voice settings

[tunnsie]

There is no such phone tab in the voice settings

Actually to be a little more helpful, I should say that under voice settings there is no place to add a phone number, nor is there any other place I can see in Google account settings (voice or otherwise).
I don't mean to sound like a miser, but I see no way for this service to have a "free" option.
The setup indicates you must have a Google voice account. In order to setup forwarding to get it to work then you need the premium service. That seems contradictory.
There is no place in Google voice settings to add a phone number. The only tabs in Google voice settings are "Billing" and "account". There is nothing referencing phone numbers anywhere.

[tunnsie]

Just found out that the phone number option is for US only. So Black Swan is not a free service outside the US .. apparently. To bad it looked like a good service.

[Chris]

I checked with one of our Canadian users and he is able to use Google Voice because he was a GrandCentral user before the purchase by Google and was essentially "grandfathered in." He suggested forwarding your GV number to a U.S. VoIP number (Vonage, Skype, etc.) and then pointing the VoIP number to your Canadian number. That will be an issue if you do not have the Phones option in your GV account's settings, of course. Did you choose a Canadian number when you created your GV account? If so, that may be the reason you cannot add forwarding numbers.

Do any of our Canadian users have suggestions for this?