Riverturn Support

I upgraded to a Premium account. In my email, it said the next time I launched VoiceCentral it would show my upgrade to Premium. This did not happen despite many restarts. So I went to the forum here, and found the topic below. I then proceeded to delete the app from my HomeScreen, cleared the cache for Safari, deleted the VoiceCentral Safari database, go to the riverturn.com site on my iPhone's Safari, and re-install onto my home screen. For the umpteenth time I reentered my Google Voice info, but it still says my account's status is Free.

What do I do next? Thanks in advance...

Good question. I never even had a free account, paid the 6 bucks a year, just downloaded it and it says free...

tsmit50 wrote:Good question. I never even had a free account, paid the 6 bucks a year, just downloaded it and it says free...

And before anyone asks, yes, i've deleted cache, dbs, reinstalled, all that good stuff...

I had this same problem with my account. Go to the contact page and send an email to support, they'll probably ask for the transaction ID from paypal and then get it fixed for you.

eltrial is working on this problem in a support incident due to having 2 accounts in our system.

tsmit50, your account is set to Free because you canceled the subscription via PayPal. When you cancel, the system automatically sets your account back to Free.

Chris wrote:eltrial is working on this problem in a support incident due to having 2 accounts in our system.

tsmit50, your account is set to Free because you canceled the subscription via PayPal. When you cancel, the system automatically sets your account back to Free.

Actually i cancelled after trying to get it to work for 3 hours this morning.

Nothing should be that difficult to setup and use.

I apologize for the issue you experienced during the installation/upgrade. We're receptive to feedback, so feel free to post any suggestions you may have about making the process simpler. I do see that there was just over an hour between your registration and cancellation. While I admire your persistence, you'll find that our support team is very responsive and we would have likely been able to resolve the issue for you in a timely manner. We don't want any of our users to feel frustrated with the app at any time.

I was about to change your account to a Premium Subscription for troubleshooting purposes, but it had already been changed. Checking the support incidents, I found that you had submitted a support request and someone else was also helping with this issue. I'll let the two of you wrap it up from within the support incident.

Just to let everyone know that my issue got resolved. Thanks for excellent support!