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Riverturn Support • View topic - Favorites do not always dial

Favorites do not always dial

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Favorites do not always dial

Postby jongpie » Thu Mar 18, 2010 10:18 am

I've been having a problem with the favorites section. If I tap a person's name to dial them, it works the first few times. After that, it highlights in blue to show that I've tapped it, but it does not try to initiate a call with them. If I go into Settings.app and delete the VC database, readd my favorites, and try again, the same thing happens - it works the first few times, but breaks soon after. Any thoughts on what might be the issue?
jongpie
 
Posts: 56
Joined: Mon Mar 08, 2010 11:06 pm

Re: Favorites do not always dial

Postby Chris » Thu Mar 18, 2010 11:26 am

The next time it stops dialing a Favorite, close VoiceCentral and relaunch it. See if that resolves the issue.
Chris
 
Posts: 386
Joined: Tue Nov 17, 2009 10:37 am

Re: Favorites do not always dial

Postby jongpie » Thu Mar 18, 2010 1:15 pm

I've actually already tried that as well. The only way I've found is deleting the database and starting over.
jongpie
 
Posts: 56
Joined: Mon Mar 08, 2010 11:06 pm

Re: Favorites do not always dial

Postby Chris » Thu Mar 18, 2010 7:42 pm

We're not having any luck reproducing this issue. Does the problem start after declining/ignoring an incoming call? What OS version and iPhone model are you using?

Anyone else seeing this issue? If so, can you also post your iPhone model and OS version as well as any additional details that might help to reproduce the problem?
Chris
 
Posts: 386
Joined: Tue Nov 17, 2009 10:37 am

Re: Favorites do not always dial

Postby jongpie » Fri Mar 19, 2010 12:58 pm

Ok, so it turns out that I'm somewhat of an idiot. It looks like what was actually happening was that I was tapping the whitespace between the person's name and the blue arrow on the far right. This causes the row to highlight blue, but doesn't actually dial the person. Can it be changed so that if you tap anywhere on the row, it actually dials the person?

Best I can tell, it was just coincidence that the first few times I tried (after deleting the database), I actually DID click their name/photo. Sorry for causing confusion!
jongpie
 
Posts: 56
Joined: Mon Mar 08, 2010 11:06 pm

Re: Favorites do not always dial

Postby Chris » Fri Mar 19, 2010 6:45 pm

We all make mistakes. It can happen to others if it happened to you, so I added it to our tracking system. I believe it behaves that way for a reason (though I can't remember why), so I can't guarantee that it will be changed.
Chris
 
Posts: 386
Joined: Tue Nov 17, 2009 10:37 am


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