What’s up with these refunds?
The users that you abandoned certainly deserve refunds if they want them. But they deserve those refunds from you not us. You let them down. You made it impossible for them to receive fixes and/or improvements. We were fulfilling our end of the bargain. Why should those refunds come out of our pocket?
On top of the lost sales and the refunds we are also still spending hard earned capital on support. We still have employees answering trouble tickets all day everyday attempting to answer:
- Why isn’t the app available?
- How can I get the fix or feature I was waiting for?
- How do I get a refund?
- Will the app be pulled off of my device at the next sync? (By the way, the answer to this one is “No” and unless Apple really goes overboard you can continue to use it as long as you want – just don’t delete it.)
And as we have already covered, we don’t have answers for any of these items. Is anyone at Apple willing to help us with our shared customers’ dilemma?
Tags: Things We Don't Like