What’s up with these refunds?
The users that you abandoned certainly deserve refunds if they want them. But they deserve those refunds from you not us. You let them down. You made it impossible for them to receive fixes and/or improvements. We were fulfilling our end of the bargain. Why should those refunds come out of our pocket?
On top of the lost sales and the refunds we are also still spending hard earned capital on support. We still have employees answering trouble tickets all day everyday attempting to answer:
- Why isn’t the app available?
- How can I get the fix or feature I was waiting for?
- How do I get a refund?
- Will the app be pulled off of my device at the next sync? (By the way, the answer to this one is “No” and unless Apple really goes overboard you can continue to use it as long as you want – just don’t delete it.)
And as we have already covered, we don’t have answers for any of these items. Is anyone at Apple willing to help us with our shared customers’ dilemma?
Tags: Things We Don't Like
Looks like you need to update your news page and all that info about apple accepting your app.
You’ll want to update the product page to reflect this as well. I can see how people would be confused when they go to that page, get interested, and click the App Store button… only to get a “not available” dialog of disappointment.
Refund who? The people who have your app can continue to use it right? Why do they need a refund?
Sorry to hear about your trouble with Apple. Apple should be ashamed about this behavior, that’s my personal opinion.
>Why do they need a refund?
Because of no continued support, as it’s the norm for iphone apps.
@Eugenia, they do have continued support, as they said they’re continuing to answer tickets all day. If customers don’t like the answer from support, it’s not their fault.
@Eugenia
Support means more then just answering tickets. It means fixing bugs which requires updating the App itself.
Sheesh. I can’t believe people are asking for refunds.
Seriously, I don’t have that high an opinion of humanity, but this is remarkably low even by human standards.
Why not put the app on Cydia?
@John with App Store purchases, upgrades are assumed to be included with the app.
A very sad story and you have my sympathy.
Out of interest, were you aware of this possibility when you signed up? I guess you certainly didn’t expect Apple to do this to you.
The more infamous cases of app store madness there are, like the one above, the more reticient developers are going to be to risk developing for iPhone. Apple are doing a great job of pushing people towards jailbroken iPhones, or android, or other platforms. And I hope that happens, because Apple deserve it, badly. They have failed their users and partners in their control freakery and their chasing of the golden $$$.
Hey it’s time to port the app over to the Palm PRE!!!!
It’s time to start suing Apple for using developers and not paying minimum wage for fair compensation; something, anything. That company needs to get a wake up call from the Obama Administration and I’m going into the Apple store next week and going to crush my iPhone out front and tell them to take it and…. well you know the rest. Is it Apple or AT&T? No question, both of them are in the deal making, both of them have legal departments, they BOTH have been acting in anti-competitive behavior. Both of them are at fault and both should be smacked with the arm of the law.
Tell your customers to jailbreak the iphone?
Apple ONLY cares about the money.
I just restored my iphone and no voice central app there anymore. How do I reinstall it? I paid for it. and now I am unable to use what I paid for. Apple has breached their agreement with me and I want it back. I do not want my money back because I was using the app happily. Who can i contact at Apple to get the app back on my phone.
Will you be releasing on cydia? or just releasing an ipa to paid users like me?
This is so disappointing…cant believe apple acts like such a scared wussy, if the app did not meet guidelines they should have disapproved it.
They cant leave users strangled like this. if i were you i would complain to the highest authority and ask for a compensation from apple.
Adi
http://www.appliedeye..com